We're a small, dedicated team and we read every message. Whether it's a billing question, a bug report, or feedback on the studio, we'd love to hear from you. Use the options below to reach our support team directly.
Primary Support Emailsupport@gradeoneutilitypro.in
Turnaround TimeWithin 24–48 business hours
Operating HoursMon–Sat, 9:00 AM – 6:00 PM IST
Common Help Topics
File Won't DownloadTell us which tool and browser you used — we will help you get your processed file saved to your device.
File Size or Format InquiriesQuestions about target KB sizes, accepted formats, or portal-specific requirements? We can help you get it right.
General FeedbackFeature requests, portal additions, or a bug you spotted — every message is read by the team.
Grievance Redressal: In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, any grievance regarding your data or our services may be raised at support@gradeoneutilitypro.in. Our Grievance Officer will acknowledge your complaint within 24–48 business hours and endeavour to resolve it within the statutory timelines.
Before You Write
- All tools are currently free — see our Refund Policy for details.
- Privacy concerns? Our Privacy Policy explains why your files never leave your device.
Grade One Utility Pro (GoUp) is an independent digital utility operated in India. For all correspondence, please use the support email above.